Which of the following actions can users perform in the Service Portal?

In the Service Portal, users primarily interact with service requests and incidents as part of their daily tasks. The ability to create and view incidents directly aligns with the purpose of the Service Portal, which is designed to provide users with an intuitive interface for accessing services and support.

This functionality enables users to report issues and track their resolution without needing to navigate through more complex backend systems. The Service Portal streamlines this process, making it user-friendly and efficient.

While conducting security audits, managing server configurations, and developing training materials are important actions, they are typically performed by system administrators or IT professionals rather than end-users in the Service Portal. The design of the Service Portal focuses on empowering end-users to engage with the services they need, rather than performing administrative or technical tasks. Thus, the correct answer highlights a core function of the Service Portal that enhances user experience and service management.