What does a role in ServiceNow primarily define?

A role in ServiceNow primarily defines access to an application or module, as well as specific tables and fields within the platform. This encompasses permissions and capabilities associated with various functionalities across the ServiceNow system.

By assigning roles, administrators can control what users can see and do within the application, tailoring their access based on the needs of the organization. This means a user with a particular role may have the ability to create, read, update, or delete records in specific tables, access certain modules, and perform actions pertinent to their responsibilities.

Understanding this aspect of roles is crucial for maintaining security and governance within ServiceNow, ensuring that users have appropriate access based on their job functions, thereby supporting operational efficiency and compliance with organizational policies.